The Customer Contact Team

We are the first point of contact for your enquiry and can deal with the majority of enquiries you may have.

You can write, or visit us, at:

North Dorset District Council
Nordon, Salisbury Road
Blandford Forum
Dorset
DT11 7LL

Tel (01258) 454111
Fax: 01258 480179
Email: customerservices@north-dorset.gov.uk

View a map of our office location

Opening Hours

Outside of opening hours, you are welcome to leave a message with your name and number and we will get back to you by the end of the following working day.

The Out of Hours emergency mobile number is available in the event of an emergency. This is a limited service and we may not be able to action your request until the next working day, depending on the nature of the enquiry. The telephone number is 07774972063.

The Customer Contact Team can help you with:

• General advice on all Council services.
• Housing Benefit and Council Tax Benefit enquiries.
• Council Tax enquiries including making arrangements, liability orders and summonses.
• Housing (accommodation) enquiries, completing forms and helping to deal with issues.
• E-Payment and telephone payments for Council Tax and other Council Services.
• Refuse Collection enquiries – for collection day information, missed rubbish or recycling and all associated procedures.
• Special Collections – for disposal of large items such as a fridge for example and taking payments (over the counter and by telephone).
• Abandoned Cars enquiries.
• Recycling –such as door to door collections, recycling banks.
• Information for those new to the Area – Electoral Registration, Recycling Box, Registering for Council tax, Local amenities and information, etc.
• Reports of dead animals on the highway.
• Noise, odours, nuisance complaint handling Dealing with visitors – signing in and out.
• Dog Warden – for lost or stray dogs and dog fouling and dog attacks.
• Street Cleaning schedules.
• Noise and Bonfire nuisance calls.
• Composters, Waste Butts and Wormeries.
• Flooding incidents.
• Concessionary travel -

Contacting us by email

You can contact us by email via the address at the top of the page. We treat email correspondence the same as written correspondence. Please see our Corporate Customer Service Standards (below) for more information.

If you are making a Freedom of Information Act request please send your email to: foi@north-dorset.gov.uk or refer to the details on our Freedom of Information Act pages.

Service Standards

We pride ourselves on the service we deliver and we always seek feedback. Please let us know if there is anything you think we can improve on or let us know if you are happy with the way we have dealt with your enquiry. You can find out more here about our corporate customer service standards and the customer contact team standards

Our Performance

The Customer Contact Team has seen a marked increase in the number of customers contacting us. We are aware that the increase in the depth of service offered by the Customer Contact Team has lead to an increase in the waiting time on the telephone and we apologise for this. It does mean though, that when you do get through to us we are better able to deal with multiple enquiries at the first point of contact.

It may be easier for you if you can avoid calling on Mondays (as there is an identifiable trend in that Mondays are the busiest day) and at lunchtimes during the rest of the week.

Complaints

Should you wish to make a complaint (or a compliment) please visit our Corporate Complaints section.

Other services

Information is available here If you are looking for a leisure centre or wish to contact the Liveability team

We want your contact with the council to be as successful as possible and we listen to the feedback we receive. Our aim is to provide a right-first-time service to all of our customers, all of the time.

Ken Sharpe - Customer Contact Manager

Tel: 01258 454111 ksharpe@north-dorset.gov.uk

Please be aware, we may record your telephone call for training or other purposes.