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Customer Services at North Dorset District Council
The Customer Services Team acts as the first point of contact for your enquiry and can resolve the majority of your enquiries about Council Services.
Contact Us:
Customer Services Team
North Dorset District Council
Nordon
Salisbury Road
Blandford Forum
Dorset
DT11 7LL
 View a map of our office location
| Telephone: | 01258 454111 |
| | Monday - Thursday 08:30 - 17:00 |
| | Friday 08:30 - 16:00 |
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| In Person: | Monday - Thursday 08:45 - 17:00 |
| | Friday 08:45 - 16:00 |
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| Email: | customerservices@north-dorset.gov.uk |
| | Available 24 hours a day - 7 days a week |
| | Monitored during working hours only - as above |
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| Text (SMS): | 07781 472878 |
| | Available 24 hours a day - 7 days a week |
| | Monitored during working hours only - as above |
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| Fax: | 01258 480179 |
| | Available 24 hours a day - 7 days a week |
| | Monitored during working hours only - as above |
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| Website: | www.north-dorset.gov.uk |
| | Available 24 hours a day - 7 days a week |
The Out of Hours emergency mobile number is available in the event of an emergency. This is a limited service and we may not be able to action your request until the next working day, depending on the nature of the enquiry. The telephone number is 07774 972063.
If you are making a Freedom of Information Act request please send your email to: foi@north-dorset.gov.uk or refer to the details on our Link pages.
Our Customer Services Team
Our team enables customers to have the majority of their enquiries dealt with at one point, including Housing Benefit and Council Tax Benefit. Customers are served by Customer Service Officers who, after undertaking an in depth and rigorous training programme, can advise on a variety of Council services. If a customer has an enquiry spanning several different services, the Customer Service Officers will be able to assist them.
The Council has retained the depth of expertise in its services. If someone needs the advice or assistance of a specialist housing or planning officer for example they will receive it.
The team uses a Customer Relationship Management (CRM) computer system, which keeps a note of customer visits and telephone calls. These records are then available so information already given doesn't have to be repeated. All this helps streamline the service making it quicker and more customer-focused.
The Customer Service Team offers the following facilities over the telephone and face to face:
- Payment of all Council bills at one point
- Answering of enquiries at one point.
- Full accessibility including wheelchair, buggy and pram access. All services are available at one place on the ground floor
- Improved technology for the hard of hearing
- Improved privacy at the front desks and within interview rooms
- Improved security, including closed circuit TV
- Pleasant ambience – business-like with a friendly atmosphere
- Customer Service Officers trained to access information for services in partner organisations
- Customer Relationship Management (CRM) system able to track previous correspondence
Our Customer Service Standards
Setting the Standard
Our Customer Service Charter sets out the standards of customer service you can expect from us when contacting the Council by telephone, letter, email, text (SMS), in person or through our website. We promise to review these standards every year.
Please note we have additional service specific standards which are identified in the annual service plans. For example: the length of time we take to process a planning application.
To download a copy of our Customer Service Charter, please click on the link:
Customer Service Charter
Customer Feedback
We want to provide you with an excellent service and are committed to improving the service we provide to all of our customers including visitors of North Dorset and businesses in the district. We need your help to do this. If we have done something that has exceeded your expectations or a member of staff had gone the extra mile to assist you please let us know.
It is also important that you are able to tell us when something has gone wrong or you have a suggestion about our services that you would like us to consider.
Should you wish to provide us with feedback on our services please complete the online complaints and feedback form
Other Services
Information is available here If you are looking for a leisure centre or wish to contact the Liveability Team
We want your contact with the council to be as successful as possible and we listen to the feedback we receive. Our aim is to provide a right-first-time service to all of our customers, all of the time.
Please be aware, we may record your telephone call for training or other purposes.
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