Reporting a Missed Collection
To notify NDDC of a missed collection please either call customer services on 01258 454111 or email NDDC at customerservices@north-dorset.gov.uk and include in your email:
- Your name
- Your contact number
- Your address
- Type of Bin Missed. See below
- Before sending your report please check that you have the correct items in the bin. See below
- Before sending your report please check that you have not made any of common mistakes. See below
We will respond to you within 2 working days, normally the same day. Please ensure you have provided all the above details to enable us to rectify the problem and to be able to contact you.
Type of bin missed
Please advise which bin we have missed:
Blue Fortnightly Household Refuse Bin
Brown Weekly Organic 140L Bin
Brown Weekly Organic 25L Container
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Have you got the correct items in the correct bin?
Blue Fortnightly Household Refuse Bin HOUSEHOLD REFUSE No Liquid waste No paint No oil or chemicals No Garden waste, rubble or soil No Hot ashes No Clinical waste |
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Brown Weekly Organic Bin FOOD WASTE, CARDBOARD & SHREDDED PAPER ONLY No Plastic bags, trays, pots, bottles No General household rubbish No Drinks cartons No Garden waste, rubble, soil No Nappies No Pet waste No Polystyrene |
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Common Mistakes
Items jammed into the bin preventing it from being empited.
The bin is too heavy.
The bin was not presented on the adopted highway
The bin has been presented on the wrong day. Please refer to your calendar.
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Please call Customer Contact at North Dorset District Council on (01258) 454111 or email
customerservices@north-dorset.gov.uk for
more details.
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